Katrina C. Wilkins has over 26 years of extensive experience in operations management. Her career spanned multiple sectors of service industries. She has over a decade of experience in the financial service industry with an emphasis in brokerage operations. That period was followed by wide-ranging roles of management in the healthcare insurance industry
Highlights of her professional background includes over 10 years of leadership in Senior Operations Management positions in investment and brokerage operations with institutions headquartered in the southern United States. During her 10 year tenure in the investment and brokerage operations arena she was promoted several times culminating in an Assistant Vice President position.
Her career experience also includes over 16 years of Operations and Administrative Management in the healthcare insurance industry with one of the country’s leading insurers. She had various operational and administrative oversight responsibilities that included areas such as claims adjudication, inquiry resolution, provider reimbursement, subrogation-worker’s compensation recovery, inter-plan programs and processing, coordination of benefits, customer quality, associate timeliness and accuracy review, provider pricing and coding, medical review, provider credentialing, software release updates and business performance analysis reporting.
Mrs. Wilkins is known for her resourcefulness in operations management with emphasis on improving efficiency, productivity and organizational consistency. She is a seasoned professional with a track record in leading departments with staff ranging from 150 – 200 direct and indirect reports spanning from mid-line and front-line managers down through their associate level personnel. She has an enthusiastic and genuinely friendly attitude and radiates a sincere passion for delivering value and benefits to the customer.
Mrs. Wilkins has spent many years giving back to the community and has given her service to various organization that have impacted her life or the lives of those around her. A sample list of such organizations include:
- American Cancer Society Supporter
- Magic Moments Supporter
- Make-A-Wish Alabama Supporter
- The Literacy Council of Central Alabama Supporter and Volunteer
- Big Brother and Big Sisters of Birmingham Supporter (and former “Big Sister”)
- United Way of Central Alabama (prior Allocations Committee Member)
- United Way of Central Alabama Female Minority Inclusiveness Program
She is a graduate of Miami University, Oxford, Ohio and is now an active retiree. She is married to Michaelangelo and they are the parents of two and proud grandparents of three adorable grandchildren.